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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek - In: International Journal of Research in Business and … 9 (2020) 2, pp. 133-138
Persistent link: https://www.econbiz.de/10012211403
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The influence of employee accent on customer participation in services
Bourdin, David; Sichtmann, Christina; Davvetas, Vasileios - In: Journal of service research 27 (2024) 2, pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
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Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail - In: International journal of services, economics and management 14 (2023) 2, pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
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Understanding service performance of frontline employees from employee-AI interaction perspective
Yang, Shuiqing; Guo, Yu; Chen, Yuangao; Li, Yixiao; … - In: Journal of service management 36 (2025) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10015425670
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Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek; Evans, Claire - In: Work, employment & society : a journal of the British … 27 (2013) 5, pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
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The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.; McCutcheon, David; Wilkinson, Ian F. - In: Journal of service research : JSR 16 (2013) 4, pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
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The discourse of "respect for customers"
Daskou, Sofia; Konstas, Despina D. - In: International journal of economics and business research 6 (2013) 4, pp. 400-410
Persistent link: https://www.econbiz.de/10010349074
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Show you care : initiating co-creation in service recovery
Xu, Yingzi; Marshall, Roger; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 3, pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047