Ammons, David N. - In: Journal of Public Budgeting, Accounting & Financial … 12 (2000) 1, pp. 106-124
Benchmarking takes three distinct forms in the public sector, each serving a different purpose. When applied properly and with care, benchmarking is a performance improvement technique that can yield tangible results, as demonstrated by the North Carolina cities of Greensboro, Wilmington, and...