Service differentiation is an emerging method to improve profit and to better serve high-priority customers. Such an approach has recently been introduced by one of Europe's leading rail cargo companies. Under this approach, customers can choose between classic and premium services. Premium...

We analyze a supply chain in which a demand planner provides demand forecasts to a production planner. The production planner uses the forecasts to decide on the production quantities and needs information about the accuracy of the forecasts to determine the appropriate safety stock levels. The...