How does information technology (IT) enable firms to globalize their operations and achieve higher foreign profits? We use archival data for multinational firms publicly-traded in the United States for the years 1999 – 2006, and find indirect evidence for the role of IT to help firms achieve...

This paper studies the effect of aggregate IT investments on customer satisfaction and profits at the firm level. Using data on 109 U.S. firms for the 1994-1996 and 1999-2006 periods, we find that aggregate IT investments have a positive association with customer satisfaction. However, the...

Do information technology (IT) investments improve firm profitability? If so, is this effect because such investments help improve sales, or is it because they help reduce overall operating expenses? How does the effect of IT on profitability compare with that of advertising and research and...

Many executives believe that, in digital transformation, they must pursue either revenue growth or cost reduction, but not both. The authors explain how companies can pursue both goals by investing in information technology

Contributions by individual Open Source Software (OSS) community members are the lifeblood of the OSS projects that power today’s digital economy and are important for the very survival of such communities. Individual contributions by OSS community members to others’ and their own projects...

Motivated by the bond market's important role as the single largest source of financing for U.S. firms, this study investigates bondholders' assessment of the value of investments in information technology (IT) by examining the association between IT investment and initial bond ratings and bond...