This article provides an assessment of the causal effect of customer relationship management (CRM) applications on one-to-one marketing effectiveness. We use a potential outcomes based propensity score approach to assess this causal effect. We find that firms using CRM systems have greater...

This paper examines the federal government's success in implementing and providing high-quality service through e-government, something that has received very little attention. We define quality from the perspective of the end-users of the federal agency websites, as measured through customer...

How do information technology (IT) capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and...

This paper examines the relationship between a commonly observed strategic management behavior — real earnings management (REM) — and firms’ IT investment commitment (ITIC) in the context of IT infrastructure development. We also examine how the effects of REM may be influenced by three...

Although many securities firms are using the Internet to facilitate stock transactions, little is known about whether and how the use of the online channel affects customer performance and, more importantly, how risk preferences moderate the effect on performance. This research investigates...

This paper studies the influence of supply-side and demand-side factors on the compensation of information technology (IT) professionals and considers the human capital and institutional explanations. We focus on returns to an MBA and the IT-related experience of IT professionals and use the...

Which service occupations are the most susceptible to global disaggregation? What are the factors and mechanisms that make service occupations amenable to global disaggregation? This research addresses these questions by building on previous work by Apte and Mason (1995) and Rai, Patnayakuni,...

How do multinational corporations (MNCs) and domestic firms compensate technical and managerial skills of knowledge workers within and across geographies? This paper answers this question by examining how developed economy MNCs and emerging economy firms value MBA education and firm-specific IT...