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An investigation of the cross-national determinants of customer satisfaction
Morgeson, Forrest V.; Mithas, Sunil; Keiningham, Timothy; … - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 198-215
Persistent link: https://www.econbiz.de/10009012597
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Industry-specific human capital and wages : evidence from the business process outsourcing industry
Kim, Keongtae; Mithas, Sunil; Whitaker, Jonathan; Roy, … - In: Information systems research : ISR 25 (2014) 3, pp. 618-638
Persistent link: https://www.econbiz.de/10010469103
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From association to causation via a potential outcomes approach
Mithas, Sunil; Krishnan, Mayuram S. - In: Information systems research : ISR 20 (2009) 2, pp. 295-313
Persistent link: https://www.econbiz.de/10003869683
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How information technology strategy and investments influence firm performance : conjecture and empirical evidence
Mithas, Sunil; Rust, Roland T. - In: Management information systems : mis quarterly 40 (2016) 1, pp. 223-245
Persistent link: https://www.econbiz.de/10011447663
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart; Keiningham, Timothy; Aksoy, Lerzan; … - In: Journal of marketing research : JMR 53 (2016) 1, pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
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Does platform owner's entry crowd out innovation? : evidence from Google Photos
Foerderer, Jens; Kude, Thomas; Mithas, Sunil; Heinzl, Armin - In: Information systems research : ISR 29 (2018) 2, pp. 444-460
Persistent link: https://www.econbiz.de/10011880205
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Information technology and sustainability : evidence from an emerging economy
Khuntia, Jiban; Saldanha, Terence J. V.; Mithas, Sunil; … - In: Production and operations management : the flagship … 27 (2018) 4, pp. 756-773
Persistent link: https://www.econbiz.de/10011970015
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Information technology, revenues, and profits : exploring the role of foreign and domestic operations
Mithas, Sunil; Whitaker, Jonathan; Tafti, Ali - In: Information systems research : ISR 28 (2017) 2, pp. 430-444
Persistent link: https://www.econbiz.de/10011717079
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Information technology investments and firm risk across industries : evidence from the bond market
Kim, Keongtae; Mithas, Sunil; Kimbrough, Michael - In: Management information systems : mis quarterly 41 (2017) 4, pp. 1347-1367
Persistent link: https://www.econbiz.de/10011777442
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Do managers know what their customers think and why?
Hult, G. Tomas M.; Morgeson, Forrest V., III.; Morgan, … - In: Journal of the Academy of Marketing Science 45 (2017) 1, pp. 37-54
Persistent link: https://www.econbiz.de/10011637149