Control self‐assessment (CSA) has been discussed as an audit technique, but little practical guidance is available in the UK on the subject. A limited number of public sector organisations have implemented it. This paper describes a case study of CSA implementation in a Scottish Housing...

Best Value was introduced as a local government policy in 1997, after the election of a New Labour administration. The policy was designed to reconfigure service delivery by local government, with local authorities assuming the role of enablers rather than service providers. In order to help...

Purpose – The purpose of this paper is to reduce ambiguity in diverse approaches to health knowledge management by surfacing key issues, perspectives and philosophical assumptions. Design/methodology/approach – Knowledge management research in health is critically reviewed. Issues are...

Best Value in Scotland has developed as a distinct policy when compared with other parts of the UK. This article aims to examine the way in which performance indicators are being used in Scottish local government. The article identifies a number of factors which may influence the successful...

This article aims to examine the effects of the best value policy initiative on the human resource function in Scottish local government. The article examines whether best value provides the human resource function with the opportunity and ability to perform strategically, rather than in a...