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Analysing key indicators of website service quality using Kano and DANP hybrid model

Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807

Persistent link: https://www.econbiz.de/10012672163

Determining the relationships between price and online reputation in lodgings

Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27

Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...

Persistent link: https://www.econbiz.de/10012146141

Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation

Kim, Soo Young - In: Service business 12 (2018) 3, pp. 483-503

Persistent link: https://www.econbiz.de/10011915126

Wellness hotel : conceptualization, scale development, and validation

Chi, Christina Geng-qing; Chi, Oscar Hengxuan; Ouyang, Zhe - In: International journal of hospitality management 89 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012293818

Measuring service quality perceptions of customers in the hotel industry of Pakistan

Malik, Shahab Alam; Akhtar, Farheen; Raziq, Muhammad Mustafa - In: Total quality management & business excellence 31 (2020) 3, pp. 263-278

Persistent link: https://www.econbiz.de/10012256595

A measure of tourist experience quality : the case of inland tourism in Malaga

Soler, Ismael P.; Gemar, German - In: Total quality management & business excellence 30 (2019) 13, pp. 1466-1479

Persistent link: https://www.econbiz.de/10012199898

Destination attributes to measure tourist revisit intention : a scale development

Singh, Rashmi; Singh, Janmejay - In: Global business review 20 (2019) 2, pp. 549-572

Persistent link: https://www.econbiz.de/10012035776

Measurement of service quality in the hotel sector : the case of Northern Poland

Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332

Persistent link: https://www.econbiz.de/10009768002

Measuring service quality in Macau luxury hotels using the QFD method : a case study

Pai, Chen Kuo; Chen, Shun-Hsing; Hinds, David - In: International journal of services technology and management 22 (2016) 1/2, pp. 106-119

Persistent link: https://www.econbiz.de/10011645319

Measuring perception of service quality of Serbian rural tourism using RURALQUAL scale

Perić, Goran; Dramićanin, Sandra; Milenkovski, Ace - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 11 (2020) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012268841