There are increasing numbers of complaints by passengers regarding the quality of air services. This paper looks at the ways in which complaints are dealt with and the degree to which unsatisfactory experiences are reported and the ways in which they are handled. A survey conducted at Taoyuan...

<title>Abstract</title> This study analyzes the relationships between public administration satisfaction (PAS), political efficacy (PE), and active citizen involvement (ACI). The study group consists of 345 respondents residing in Taiwan. Respondents are interviewed by phone to obtain their perceptions...