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Tipping as a Strategic Investment in Service Quality : An Optimal-Control Analysis of Repeated Interactions in the Service Industry

Azar, Ofer H.; Tobol, Yossef - 2007

We present an optimal-control model where tipping behavior creates reputation that affects future service. Tipping and reputation can evolve in four path prototypes: converging to an interior equilibrium; converging to minimum tips and reputation; and two prototypes that start differently but...

Persistent link: https://www.econbiz.de/10014048471

Service sweethearting : an effective way to increase tips?

Lynn, Michael - In: International journal of hospitality management 114 (2023), pp. 1-4

Persistent link: https://www.econbiz.de/10014439935

Who uses tips as a reward for service and when? : an examination of potential moderators of the service-tipping relationship

Lynn, Michael; Jabbour, Patrick; Kim, Woo Gon - In: Journal of economic psychology : research in economic … 33 (2012) 1, pp. 90-103

Persistent link: https://www.econbiz.de/10009488965

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

Persistent link: https://www.econbiz.de/10010250181

Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach

Saunders, Stephen G. - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 796-812

Persistent link: https://www.econbiz.de/10011392416

An investigation of tipping behavior as a major component in service economy : the case of taxi tipping

Aydin, Asli Elif; Acun, Yüksel - In: Journal of behavioral and experimental economics 78 (2019), pp. 114-120

Persistent link: https://www.econbiz.de/10012240832

To display tip suggestion or not? : examining tip suggestion's impact in technology-facilitated preservice tipping encounters

Fan, Alei; Wu, Luorong; Liu, Yiran - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 1, pp. 32-57

Persistent link: https://www.econbiz.de/10014633439

The economics of tipping : tips, profits and the market's demand-supply equilibrium

Schwartz, Zvi - In: Tourism economics : the business and finance of tourism … 3 (1997) 3, pp. 265-279

Persistent link: https://www.econbiz.de/10001236503

Service gratuities and tipping : a motivational framework

Lynn, Michael - In: Journal of economic psychology : research in economic … 46 (2015), pp. 74-88

Persistent link: https://www.econbiz.de/10011413157

Restaurant tipping discrimination : evidence from a representative sample of US households

Jahan, Nusrat; Leschewski, Andrea; Davis, David E. - In: Journal of agricultural & food industrial organization 21 (2023) 2, pp. 117-127

Persistent link: https://www.econbiz.de/10014293769