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Perceived fairness of price di...
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Mattila, Anna S.
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International journal of hospitality management
61
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24
Journal of Services Marketing
22
Journal of business research : JBR
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The Cornell School of hotel administration handbook of applied hospitality strategy
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1
Societal norms, need for closure, and service recovery
Mattila, Anna S.
;
Choi, Sunmee
- In:
Journal of international consumer marketing
24
(
2012
)
5
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009778694
Saved in:
2
The effect of cross-channel price dis/parity on ethicality evaluations and purchase intent : the moderating role of price frame
Choi, Sunmee
;
Mattila, Anna S.
;
Park, Heungsoo
;
Kang, …
- In:
Journal of marketing channels : ... distribution …
16
(
2009
)
2
,
pp. 131-147
Persistent link: https://www.econbiz.de/10003851947
Saved in:
3
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
4
Group revenue management : a model for evaluating group profitability
Choi, Sunmee
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 541-553)
.
2010
Persistent link: https://www.econbiz.de/10008667121
Saved in:
5
Brand heritage across cultures : U.S.A., France and South Korea
Pecot, Fabien
;
Rose, Gregory
;
Merchant, Altaf
;
Choi, Sunmee
- In:
The journal of brand management : an international journal
30
(
2023
)
1
,
pp. 49-60
Persistent link: https://www.econbiz.de/10013493085
Saved in:
6
Coping strategies for serial service failures in peer-to-peer sharing services : the power of empathic communication
Kim, Sooyun
;
Choi, Sunmee
;
Verma, Rohit
- In:
Service business
18
(
2024
)
3/4
,
pp. 455-472
Persistent link: https://www.econbiz.de/10015178570
Saved in:
7
Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee
;
Kim, Sooyun
- In:
International journal of hospitality management
32
(
2013
),
pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
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8
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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9
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
10
Exteriorscape : physical surroundings of a service outlet in a shopping mall
Koo, Hyunjung
;
Kim, Shinyoung
;
Choi, Sunmee
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 153-166
Persistent link: https://www.econbiz.de/10011302916
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