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Trust-based segmentation : preliminary evidence from technology-enabled bank channels

Dimitriadis, Sergios; Kouremenos, Athanasios; Kyrezis, … - In: The international journal of bank marketing : IJBM 29 (2011) 1, pp. 5-31

Persistent link: https://www.econbiz.de/10009007232

Trust in the Internet as a Delivery Channel the Retail Bank's Perspective

Kandel, Dr. Bijay Kumar - 2016

This empirical study explores the relationship between trust and the Internet from the retail bank's perspective. The overall aim of this study is to develop a conceptual framework systemically measure trust for the adoption of internet banking as a delivery channel in retail banking industry....

Persistent link: https://www.econbiz.de/10012978508

Elektronische versus traditionelle Distributionswege für Bankdienstleistungen - konzeptionelle Grundlagen und empirische Analysen anhand von Kundenpräferenzen

Benkenstein, Martin; Holtz, Michael; Stuhldreier, Uwe - In: Electronic Services, (pp. 669-691). 2002

Persistent link: https://www.econbiz.de/10001652849

Multi Channel Management im Retailbanking : eine Analyse des Distributionsmanagements und des Kundenverhaltens im Multi Channel Banking

Kaufmann, Silvan - 2004

Persistent link: https://www.econbiz.de/10001950076

Customer efficiency, channel usage, and firm performance in retail banking

Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558

Persistent link: https://www.econbiz.de/10003578707

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705

Unobserved heterogeneity and the importance of customer loyalty in mobile banking

Liébana-Cabanillas, F.; Santos, Manuel Alonso dos; … - In: Technology analysis & strategic management 29 (2017) 9, pp. 1015-1032

Persistent link: https://www.econbiz.de/10011739777

E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies

Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55

Persistent link: https://www.econbiz.de/10012183249

Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk

Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: The international journal of productivity and … 72 (2023) 2, pp. 469-490

Persistent link: https://www.econbiz.de/10014307496