Dispute handling capability is a critical resource in society given that disputes are an ever present reality in social, economic and political activity spheres. Over the years, there has been a surfeit of scholarly endeavour in the social sciences and in applied fields of research in...

Conflicts are an ever present reality; and, we see that with an increase in psychological maturity at workplaces, conflicts are increasingly being handled through negotiations. While contemporary literature and tools deal with negotiating strategy, tools and techniques, what they miss out on is...