In this paper the virus theory is applied to gain insight into the intra-organizational diffusion and evolution of the Balanced Scorecard. The study draws on longitudinal data about the use of the Balanced Scorecard in a Norwegian bank, by interviews with managers and rich internal documents....

Digitisation of business processes has attracted practitioner attention across a wide range of industries as it enables enterprises to better manage their processes and improve results. The rate of digitisation has grown over the last decade and has become essential for enterprises to handle...