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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan

Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134

Persistent link: https://www.econbiz.de/10011949496

In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers

Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609

Persistent link: https://www.econbiz.de/10010405093

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

Persistent link: https://www.econbiz.de/10011970145

Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea

Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605

Persistent link: https://www.econbiz.de/10011754045

Do integrated products and services increase customer satisfaction? : the case of the mobile industry in Korea

Suh, Yongyoon; Jeon, Jeonghwan - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1261-1276

Persistent link: https://www.econbiz.de/10011648384

Investigating brand image and brand trust in airline service : evidence of Korean Air

Nguyen Thi Cam Le; Mai Ngoc Khuong - 2023

Persistent link: https://www.econbiz.de/10015407085

Customer acceptance of IPTV after service failure : paper presented at the 22nd Biennial Conference of the International Telecommunications Society in Seoul, South Korea, June 24-27, 2018

Chen, Yi-Ning Katherine - 2018

As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...

Persistent link: https://www.econbiz.de/10012005464

An investigation of Korean consumers service quality perception of imported retail services : implications of consumer ethnocentrism

Oh, Eunji; Lee, Jiwon; Shin, M. Minsuk - In: Global business and finance review 25 (2020) 1, pp. 33-47

Persistent link: https://www.econbiz.de/10012208250

Achieving Friendly Interactions : A Study of Service Encounters between Korean Shopkeepers and African-American Customers

Ryoo, Hye-Kyung - 2009

In order to analyze existing research on theinteraction between Korean business owners and African-American customers, thisstudy explores the intercultural interactions between these two groups througha discourse analysis. Data were collected over a nine-month period fromtwo Korean...

Persistent link: https://www.econbiz.de/10014201622

Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach

Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342

Persistent link: https://www.econbiz.de/10003971465