Similar Search Results

The impact of waiting time guarantees on customers' waiting experiences

Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997

Persistent link: https://www.econbiz.de/10000971319

Worth the wait? : how restaurant waiting time influences customer behavior and revenue

Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78

Persistent link: https://www.econbiz.de/10011975452

The impact of exposure to nature on consumers' willingness to wait

Xu, Sunxu; Ding, Ying - In: Journal of business research : JBR 168 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014434776

When filling the wait makes it feel longer : a paradigm shift perspective for managing online delay

Hong, Weiyin; Hess, Traci J.; Hardin, Andrew M. - In: Management information systems : mis quarterly 37 (2013) 2, pp. 383-406

Persistent link: https://www.econbiz.de/10009746905

Waiting to choose

Imas, Alex; Kuhn, Michael A.; Mironova, Vera - 2016

We study the role of heuristic versus deliberative processing in intertemporal choice. Using studies in the Democratic Republic of Congo and an online labor market, we show that waiting periods - designed to prompt deliberation by temporally separating news about choice sets from choices...

Persistent link: https://www.econbiz.de/10011557776

Managing online wait : designing effective waiting screens across cultures

Chen, Andrew N. K.; Lee, Younghwa; Hwang, Yujong - In: Information & management : the internat. journal of … 55 (2018) 5, pp. 558-575

Persistent link: https://www.econbiz.de/10011872921

Multi-period orienteering with uncertain adoption likelihood and waiting at customers

Zhang, Shu; Ohlmann, Jeffrey W.; Thomas, Barrett W. - In: European journal of operational research : EJOR 282 (2020) 1, pp. 288-303

Persistent link: https://www.econbiz.de/10012157605

The important role of time limits when consumers choose their time in service

Feldman, Pnina; Segev, Ella - In: Management science : journal of the Institute for … 68 (2022) 9, pp. 6666-6686

Persistent link: https://www.econbiz.de/10013373097

Does reduced waiting time always lead to improved customer satisfaction? : an investigation

Rajangom, Krishna Sabareesh - In: IIMS journal of management science 11 (2020) 2, pp. 82-90

Persistent link: https://www.econbiz.de/10012485098

Good morning, sunshine : how time-of-day of complaint submittal can affect customer satisfaction with company response time

Garner, Della; Tatara, Jennifer H.; Jha, Subhash - In: Psychology & marketing 41 (2024) 4, pp. 774-780

Persistent link: https://www.econbiz.de/10014518828