Purpose – The aim of this study is to determine the nature and extent of the threat of global maritime piracy. The cost of global piracy has been estimated at USD15-25 billion, reaching an all-time high in 2011, remaining an ongoing threat to world trade and contributing to high commodity...

Purpose – The purpose of this paper is to explore the delivery of corporate objectives in customer service in the training of employees in a cultural context at odds with the proposed training outcomes. Design/methodology/approach – A training program created to encourage collaborative and...

Purpose – The purpose of this paper is to identify the barriers to the implementation of a software system for managing job task analysis and competency‐based training in a large organization in the State of Kuwait. Why, in spite of many positive selling points, was this system rejected...

The use of social media has become a way of life for millions in recent years. Facebook, Twitter, YouTube and networking sites like Linked-in have become essential for communicating, making contacts, keeping up-to-date and spreading the word. The vast majority of users are interested in catching...

In managing business in emerging markets, Corporate Social Responsibility [CSR] is an issue of growing worldwide concern. It adds to the complexity of the management task in this environment, contributing to risks faced in all business transactions – although it may not be seen in this precise...