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Individual change schemas, core discussion network, and participation in change : an exploratory study of Macau casino employees

Liu, Wei-ping; Lui, Steven S.; Man, Derek C. - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 1, pp. 74-92

Persistent link: https://www.econbiz.de/10009880397

Individual change schemas, core discussion network, and participation in change : an exploratory study of Macau casino employees

Liu, Wei-ping; Lui, Steven S.; Man, Derek C. - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 1, pp. 74-92

Persistent link: https://www.econbiz.de/10003818876

Does standardized service fit all? : novel service encounter in frontline employee-customer interface

Lai, John; Lui, Steven S.; Hon, Alice H. Y. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1341-1363

Persistent link: https://www.econbiz.de/10010467877

Intrafirm knowledge transfer and employee innovative behavior : the role of total and balanced knoweldge flows

Lai, John; Lui, Steven S.; Tsang, Eric - In: The journal of product innovation management : an … 33 (2016) 1, pp. 90-103

Persistent link: https://www.econbiz.de/10011536449

Does standardized service fit all? : Novel service encounter in frontline employee-customer interface

Lai, John; S. Lui, Steven; H.Y. Hon, Alice - In: International Journal of Contemporary Hospitality Management 26 (2014) 8, pp. 1341-1363

Purpose – The purpose of this paper is to explore the nature of the novel service encounter with reference to three research questions: first, what kind of creative acts do frontline employees undertake during a novel service encounter? Second, how does the novel service encounter correlate...

Persistent link: https://www.econbiz.de/10014764676

The effects of job complexity and autonomy on cohesiveness in collectivistic and individualistic work groups: a cross-cultural analysis

Man, Derek C.; Lam, Simon S.K. - In: Human resources abstracts : an international … 39 (2004) 3

Persistent link: https://www.econbiz.de/10007805967

The roles of competence trust, formal contract, and time horizon in interorganizational learning

Lui, Steven S. - In: Organization studies : an international … 30 (2009) 4, pp. 333-353

Persistent link: https://www.econbiz.de/10003827859

Eliciting Consumer Willingness to Pay for Home Internet Service : Closing the Digital Divide in the State of Indiana

Lai, John; Widmar, Nicole O.; Bir, Courtney - In: Applied Economic Perspectives and Policy 42 (2020) 2, pp. 263-282

Persistent link: https://www.econbiz.de/10012272152

Revisiting the Digital Divide in the COVID ‐19 Era

Lai, John; Widmar, Nicole O. - In: Applied Economic Perspectives and Policy 43 (2020) 1, pp. 458-464

Persistent link: https://www.econbiz.de/10012406325

University-industry partnerships: Implications for industrial training, opportunities for new knowledge

Garrick, John; Chan, Andrew; Lai, John - In: Journal of European industrial training 28 (2004) 2, pp. 329-338

Persistent link: https://www.econbiz.de/10005884042