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The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable

Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241

Persistent link: https://www.econbiz.de/10011538213

The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors

Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369

Persistent link: https://www.econbiz.de/10014432406

How customer satisfaction drivers in online reviews of food trucks and quick service restaurants differ : proposing the concept of anticipation

Gruss, Richard; Quesenberry, Jessie; Kim, Eojina; … - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1238-1252

Persistent link: https://www.econbiz.de/10015192480

Examining the relevance of online customer textual reviews on hotels' product and service attributes

Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163

Persistent link: https://www.econbiz.de/10011997154

Customer experience in online shopping : a structural modeling approach

Bhattacharya, Arijit; Srivastava, Manjari; Verma, Sanjeev - In: Journal of global marketing 32 (2019) 1, pp. 3-16

Persistent link: https://www.econbiz.de/10012201003

Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model

Bi, Jian-Wu; Liu, Yang; Fan, Zhi-Ping; Cambria, Erik - In: International journal of production research 57 (2019) 22, pp. 7068-7088

Persistent link: https://www.econbiz.de/10012193818

Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews

Nguyen Thi Thu Ha; Tuan Tran Minh; Tu Nguyen Thi Ngoc; … - In: International journal of e-entrepreneurship and … 11 (2021) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10012613254

How user-generated judgments of hotel attributes indicate guest satisfaction

Gunasekar, Sangeetha; Sudhakar, Sooriya - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 180-195

Persistent link: https://www.econbiz.de/10012257892

A study on customer satisfaction in Bali's luxury resort utilizing big data through online review

Williady, Angellie; Wardhani, Herwinda Novitya; Kim, … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-15

Bali is known as one of the region’s most popular and long-established mass tourism destinations. However, the tourism sector in Indonesia saw a drastic decrease in the number of local and foreign tourists due to COVID-19. The objective of this study is to analyze the factors that are related...

Persistent link: https://www.econbiz.de/10013470563

Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews

Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111

Persistent link: https://www.econbiz.de/10014582437