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Improving the prerequisites fo...
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Beziehungsmarketing
51
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51
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45
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Edvardsson, Bo
240
Gustafsson, Anders
188
Witell, Lars
54
Tronvoll, Bård
38
Kristensson, Per
27
Enquist, Bo
22
Strandvik, Tore
21
Herrmann, Andreas
20
Huber, Frank
18
Gebauer, Heiko
17
Roos, Inger
14
Johnson, Michael D.
13
Reynoso, Javier
11
Friman, Margareta
10
Gruber, Thorsten
10
Holmlund, Maria
10
Löfgren, Martin
10
Skålén, Per
10
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9
Colurcio, Maria
8
Ekdahl, Fredrik
8
Högström, Claes
8
Jaakkola, Elina
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Lervik-Olsen, Line
8
Pareigis, Jörg
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Roos, Lars-Uno
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Shams, Poja
8
Wästlund, Erik
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Åkesson, Maria
8
Klaus, Philipp
7
Koskela-Huotari, Kaisa
7
Bolton, Ruth N.
6
Firth, Robert
6
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6
Ng, Gloria
6
Otterbring, Tobias
6
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6
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1
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Journal of service management
36
Managing service quality : MSQ ; an international journal
32
Journal of Service Management
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Journal of business research : JBR
29
Journal of Services Marketing
13
International journal of quality and service sciences
12
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11
Conjoint measurement : methods and applications
9
International Journal of Quality and Service Sciences
9
International journal of service industry management : IJSIM
9
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9
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8
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8
Industrial marketing management : the international journal for industrial and high-tech firms
7
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7
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Business transformation for a sustainable future
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Marketing theory
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The TQM journal : the international review of organizational improvement
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4
Conjoint measurement : methods and applications ; with 91 tables
3
Involving customers in new service development
3
Journal of Business & Industrial Marketing
3
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3
Marketing intelligence & planning
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
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Series on technology management
3
Total quality management
3
AMS review : official publication of the Academy of Marketing Science
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IFN Working Paper
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Journal of Product & Brand Management
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ECONIS (ZBW)
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OLC EcoSci
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Other ZBW resources
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RePEc
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USB Cologne (EcoSocSci)
12
EconStor
2
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1
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10009890266
Saved in:
2
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
3
Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
Saved in:
4
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
5
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
6
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
7
Mapping customer behaviour : a key to successful new service development and innovation
Gustafsson, Anders
;
Edvardsson, Bo
;
Sandén, Bodil
- In:
Innovation of strategic reflexivity
,
(pp. 140-163)
.
2015
Persistent link: https://www.econbiz.de/10010528829
Saved in:
8
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
9
Busy doing nothing : why politicians implement inefficient policies
Gustafsson, Anders
- In:
Constitutional political economy
30
(
2019
)
3
,
pp. 282-299
Persistent link: https://www.econbiz.de/10012251985
Saved in:
10
Conjoint analysis as an instrument of market research practice
Gustafsson, Anders
;
Herrmann, Andreas
;
Huber, Frank
- In:
Conjoint measurement : methods and applications
,
(pp. 5-45)
.
1999
Persistent link: https://www.econbiz.de/10001444653
Saved in:
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