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Quality standards for passenger trains : political majorities and environmental costs

Rothbauer, Julia; Sieg, Gernot - 2010

This study analyzes the minimum quality standard set by the European Union (EU) through Regulation 1371/2007 of Rail Passengers' Rights and Obligations. A welfare maximizing quality standard raises quality and consumer satisfaction, but does not improve the modal split of rail transport. A...

Persistent link: https://www.econbiz.de/10003952202

Bitter pills : the global war on counterfeit drugs

Zaman, Muhammad H. - 2018

Cities in crisis -- The life of a pill -- An age-old problem -- Of mice and cats -- Unaware, unable or unwilling? -- Crime and punishment -- Trust and mistrust -- The disconnected citizens -- The technological fix? -- The ivory trade

Persistent link: https://www.econbiz.de/10011846242

The impact of ISO 9000 on TQM and business performance

Han, S, Bruce; Chen, Shaw-kuan; Ebrahimpour, Maling - In: The journal of business and economic studies 13 (2007) 2, pp. 1-23

Persistent link: https://www.econbiz.de/10003638493

Effects of ISO 9000 on customer satisfaction

Han, S. Bruce; Chen, Shaw K. - In: International journal of productivity and quality … 2 (2007) 2, pp. 208-220

Persistent link: https://www.econbiz.de/10003434699

A multi-level examination of leadership practices in quality management : implications for organisational performance in healthcare

Akdere, Mesut - In: International journal of learning and change : IJLC 2 (2007/08) 3, pp. 325-341

Persistent link: https://www.econbiz.de/10003661255

Inpatients' willingness to recommend : a multilevel analysis

Klinkenberg, W. Dean; Boslaugh, Sarah; Waterman, Brian M.; … - In: Health care management review : the journal for health … 36 (2011) 4, pp. 349-358

Persistent link: https://www.econbiz.de/10009375193

The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

Ryu, Kisang; Lee, Hye-rin; Kim, Woon Gon - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 200-223

Persistent link: https://www.econbiz.de/10009544226

The relationship between web quality and user satisfaction : the moderating effects of security and content

Natarajan, Vivek S.; Parayitam, Satyanarayana; Sharma, … - In: International journal of business excellence 5 (2012) 1/2, pp. 52-76

Persistent link: https://www.econbiz.de/10009425537

Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system

Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135

Persistent link: https://www.econbiz.de/10003897403

Understanding how employees understand customers : a commentary essay

Seiders, Kathleen - In: Journal of business research : JBR 62 (2009) 11, pp. 1136-1138

Persistent link: https://www.econbiz.de/10003897411