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Privatisation and supply chain management : on the effective alignment of purchasing and supply after privatisation

Cox, Andrew; Harris, Lisa; Parker, David - 1999

Persistent link: https://www.econbiz.de/10000657546

Improving the effectiveness of external resource management: strategic and operational lessons from the privatization experience in the UK

Cox, Andrew; Parker, David - In: International journal of business performance management 2 (2000) 4, pp. 222-245

Persistent link: https://www.econbiz.de/10006041927

Improving the effectiveness of external resource management: strategic and operational lessons from the privatisation experience in the UK

Cox, Andrew; Parker, David - In: International Journal of Business Performance Management 2 (2000) 4, pp. 222-245

This paper is based on a study of 28 UK privatised companies undertaken between 1995 and 1998. A model of procurement is used based on concepts of functional professionalism and procurement competence and supply alignment. The objective was to ascertain whether privatisation leads to more...

Persistent link: https://www.econbiz.de/10010669326

Customer relationships in the e‐economy: mutual friends or just a veneering?

Ayios, Angela; Harris, Lisa - In: Qualitative Market Research: An International Journal 8 (2005) 4, pp. 454-469

Purpose – The aim of this paper is to investigate whether technological developments can be used in call centre environments to build trust and hence lasting customer relationships beyond the usual focus on efficiency gains through automation. Design/methodology/approach – Draws upon depth...

Persistent link: https://www.econbiz.de/10014987120