Some supply chain management researchers have realized the potential of collaborative activities for enhancing supply chain performance while other researchers have explored the positive impact of relationship quality on supply chain performance. To date, however, no empirical research has...

Purpose: Despite the extensive adoption of radio-frequency identification (RFID) technology across many industry supply chains, the extent of adoption in healthcare is far behind the earlier expectation. The purpose of this study is to better understand the current RFID adoption in healthcare...

Examines Six Sigma as a strategy for improving service which tries to reduce defects and therefore improve a firm’s marketing position. Looks at how this as been applied in business and then examines its place in healthcare. Concludes that the few healthcare institutions that have implemented...