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Comparing practices for capturing bank customer feedback ‐ Internet versus traditional banking
Wisner, Joel D.; Corney, William J. - In: Benchmarking: An International Journal 8 (2001) 3, pp. 240-250
Customer feedback capabilities and mechanisms were identified and evaluated in30 bank and credit union sites in Las Vegas, Nevada, USA. Additionally, 82 US Internet bank sites were identified and evaluated withrespect to their customer feedback capabilities. Comparisons were made between the...
Persistent link: https://www.econbiz.de/10014683162
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An empirical study of customer comment card quality and design characteristics
Wisner, Joel D.; Corney, William J. - In: International Journal of Contemporary Hospitality Management 9 (1997) 3, pp. 110-115
The use of comment cards is a very popular method for obtaining customer feedback in the hospitality industry. An investigation was made regarding the current status of comment card usage in hotel‐restaurants offering high quality, Sunday champagne buffets, in Las Vegas, Nevada, USA. Cards...
Persistent link: https://www.econbiz.de/10014763397
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Work Goal Differences: Post Communist versus Capitalist Economies
Corney, William J.; Richards, Clinton H. - In: International journal of management 18 (2001) 3, pp. 294-300
Persistent link: https://www.econbiz.de/10006977066
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Business student and practitioner work goals and their implications
Richards, Clinton H.; Corney, William J. - In: Journal of business & economics research 6 (2008) 5, pp. 39-46
Persistent link: https://www.econbiz.de/10009886961
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A Comparative Analysis of the Desirability of Work Characteristics: Chile versus the United States
Corney, William J.; Richards, Clinton H. - In: International journal of management 22 (2005) 2, pp. 159-165
Persistent link: https://www.econbiz.de/10006958841
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Business student and practitioner work goals and their implications
Richards, Clinton H.; Corney, William J. - In: Journal of business & economics research 6 (2008) 5, pp. 39-46
Persistent link: https://www.econbiz.de/10003764581