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Kundenmonitoring im Produkt- und Servicemanagement
Henrichsmeier, Stefan; Fischer, Jürgen - 1999
Persistent link: https://www.econbiz.de/10004558070
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The customer is CEO : how to measure what your customers want - and make sure they get it
Massnick, Forler - 1997 - 1. print.
Persistent link: https://www.econbiz.de/10004343186
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Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.; Auh, Seigyoung - 1998
Persistent link: https://www.econbiz.de/10004600884
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Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Anton, Jon; Perkins, Debra - 1997
Persistent link: https://www.econbiz.de/10004222321
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Consumer expectations of services and their effect on perceived service quality
Hamer, Lawrence Olin
Persistent link: https://www.econbiz.de/10004593358
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Kundenverständnis über die Kundenzufriedenheit hinaus : der Ansatz des strategic customer review (SCR)
Homburg, Christian; Werner, Harald - 1999
Persistent link: https://www.econbiz.de/10004020134
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Business process mapping : improving customer satisfaction
Jacka, J. Mike; Keller, Paulette J. - 2009 - 2. ed.
Persistent link: https://www.econbiz.de/10004940839
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Ökonomische Bewertung des Qualitätsmanagements unter Berücksichtigung der Kundenzufriedenheit
Reiner, Gerald - 2001
Persistent link: https://www.econbiz.de/10004766083
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Kundenzufriedenheit und psychologisches Qualitätsmanagement
Braun, Ottmar L. - 2001
Persistent link: https://www.econbiz.de/10004748242
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Wie zufrieden sind ihre Kunden? : Ermitteln und Bewerten der Kundenzufriedenheit
2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004918770