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Eusterbrock, Claudia - 1999

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Kundenbindung im Virtual-Banking

Stermann, Dirk - 1998

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Customer Relationship Management in Banken

Moormann, Jürgen (ed.); Roßbach, Peter (contributor) - 2001 - 1. Aufl

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The influence of the quality of internet banking services on customer loyalty

Lotko, Aleksander - In: European research studies 25 (2022) 2B, pp. 259-276

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Cultivate customer loyalty in national culture : a meta-analysis of electronic banking customer loyalty

Zhang, Liming; Yi, Yuxin; Zhou, Guichuan - In: Cross cultural & strategic management 29 (2022) 3, pp. 698-728

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Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

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Kundenvertrauen nachhaltig aufbauen : Instrumente und Methoden

Danzmayr, Jürgen - In: Trends im Private Banking ... (2014), pp. 67-82

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What keeps mobile banking customers loyal?

Thakur, Rakhi - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 628-646

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The power of mobile banking : how to profit from the revolution in retail financial services

Krishnan, Sankar - 2014

Two disruptions of absolutely unimaginable scale are radically and totally transforming retail banking: (1) a worldwide convergence of financial services, telecom, retail, healthcare and media and (2) the chaotic mash-up of multiple emerging phenomena including nanotechnology, big data...

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Innovative Geschäftsmodelle im Banking : [Factbook 2015]

Paxmann, Stephan; Roßbach, Stefan; Eckhart, Christiaan; … - 2014 - 1. Aufl.

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