Imagine you are running a marathon. You started at a nice, steady pace, but the speed just kept increasing. You must compete with the others in the race but they keep sprinting forward. And more and more people keep joining the race. Not only that, but things are now being thrown at you from all...

This report examines the upward and downward trends in job quality across the EU from 1995 to 2010. The improvement and harmonisation of working conditions are core objectives of the European Union, but many factors affect job quality. The report determines the statistical significance of trends...

Kolb’s theory of experiential learning has proven extremely popular and useful in management education. However, despite its usefulness it is not entirely unproblematic and, using social constructionist perspectives, this paper critiques Kolb’s model of learning and his image of the manager...

Social constructionist perspectives are becoming increasingly influential in organisational and management studies. Evaluates an experientially based personal development module on a management diploma that was re‐designed according to social constructionist ideas about learning and managerial...

This paper reviews three studies that examine the main causes of employee stress and well‐being in call centres. All three studies were conducted by the author and his colleagues and reveal that employee well‐being in call centres is associated with: effective job design; performance...