Management of process excellence : what is it and why do you need it? -- Innovation : an important goal of MPE -- Information technology enabling process execution with MPE -- Business process change management for MPE -- Business process governance for MPE -- Reference models to empower MPE --...

Purpose: While organizations have learned to understand the importance of developing business process management (BPM) capabilities, digitalization now transforms business processes, and introduces new challenges. Extending prior research examining the value of BPM capabilities in...