Das Umfeld von Unternehmen ist heute ständigen Veränderungen unterworfen: neue Kundenanforderungen, neue Produkte, zunehmender Wettbewerb, neue IT-Lösungen wie EAI oder Webservices, Outsourcing oder auch veränderte rechtliche Rahmenbedingungen sind nur einige der Faktoren. Unternehmen...

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. However, many organizations still...

Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new...

The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning Real-Time Enterprise. MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets,...

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Kirchmer’s book...