This paper proposes a Customer Relationship Management (CRM) Ontology based on CMMI project planning for business application. The CRM ontology describes the CRM project planning knowledge based on CMMI. It contains three categories, including establishing CRM project estimates, developing CRM...

Existing theories of organizational routines have generally had simplistic and extreme views of artifacts as fully deterministic or largely inconsequential. Artifacts have been treated as either too solid to be avoided, or too flexible to have an effect. This paper endeavours to improve our...

Aspects of production and cost calculation are very important in a business activity that is oriented towards the sale of a product. Mekar Sari home industry does production separately in two places with a long distance, this is done for cost savings. The calculation of the cost of goods...