Purpose – The aim of this paper is to extend a conceptual understanding of business process outsourcing (BPO) and its prevailing practices in the background of the post-liberalized economic scenario of India. Efforts have also been made to discuss the major work verticals of Indian ITES-BPO...

Although various researchers have addressed the topic of BPC success, BPC still suffers from a lack of knowledge on adequate theories and methods. This lack of knowledge is also evident in prominent BPC models. Research outcomes produced to some extant conflicting results and few reliable...

In this paper, we explore system dynamics as a useful approach to consolidate findings from case studies on business process change (BPC) projects. We compile data from 65 BPC case studies to develop a system dynamics simulation model that helps us to investigate ‘employee morale’ as an...

During the age of globalization, change has become a general phenomenon of business environment. Managements are compelled to adapt to the change to survive. The markets are extremely competitive and if once the enterprise is rejected by the market, bouncing back is hardly possible. The SMEs of...

A business process is a collection of related activities that produce a specific output for a particular customer. The effective designing of business processes is an important issue for the corporations. The need itself, to improve the existing business process in an organization, results in...

This research was designed to identify critical success factors of business process reengineering in an Iranian industry case study based on multivariate data analysis. Through developing a BPR model and implementation it on the case study, the business processes were managed and then its...

Requirements of interested parties, amongst which the customer has the central position, are starting points of a quality management system that complies with the requirements of the ISO 9001:2008 international standards. Regardless of the fact whether we want to arrange a management system to...

Purpose: The core aim of this article is to study the influence of EBusiness Processes of foodservice companies on increasing food security.Objectives: To study the theoretical background of the creation of foodservice business processes; describe their function in the production cycle; evaluate...

Value, in crowdsourcing, is attributed to outcomes such as reducing costs, improving quality through broad participation, generating alternate solutions with increased creativity, and enabling the employment of specialists on an ad-hoc basis. These benefits of crowdsourcing typically reflect the...