Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational...

Diagnosis-related groups (DRGs) are used in hospitals for the reimbursement of inpatient services. The assignment of a patient to a DRG can be distinguished into billing- and operations-driven DRG classification. The topic of this monograph is operations-driven DRG classification, in which DRGs...

"TQM, Reengineering, Theory of Constraints, JIT, Six Sigma, Lean Manufacturing ... These are just some of the methods that, over the past five decades, have promised to transform any manufacturing firm into a lean, mean, money-making machine. While each incorporates certain fundamental truths,...