Vorwort -- 1. Einleitung -- 2. MITO-Modellstruktur-Vorgabe -- 3. Ganzheitliche Wertschöpfungskettengestaltung und Optimierung -- 3.1 Systematische Prozessmodell-Entwicklung -- 3.2 Rollenbasierte BPMN 2.0 - Prozessbeschreibung -- 3.3 Geschäftsmodellbezogene...

Globalisation accompanied by the rapid development of the information and communication technology (ICT) has largely boosted international trade in services over the past decade or so. Because services account for a higher proportion of production costs, firms are taking every opportunity to go...

Most setup management techniques associated with electronic assembly operations focus on component similarity in grouping boards for batch processing. These process planning techniques often minimize setup times. On the contrary, grouping with respect to component geometry and frequency has been...

The literature on organizational learning is very rich and complex. Although most research on learning suggests that it involves individual cognitive, cultural, social, and institutional changes and development, there are slight variations in terms of the number of factors various authors...

This chapter addresses quality management (QM) content on the process quality management (PQM) level in the high-technology industry of semiconductor manufacturing. Identifying critical components of a manufacturing or service process and improving them to ensure superior quality at economic...