"Process Safety Knowledge Management is one of the 20 elements of Risk-Based Process Safety as defined by the CCPS. It is a method for capturing, organizing, maintaining, and providing process safety knowledge to improve a companies overall process safety performance"--

In today's global economy, operations strategy in supply chains must assume an ever-expanding and strategic role of risks. These operational and strategic facets entail a brand new set of operational problems and risks that have not always been understood or managed very well. This book provides...

Annotation Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operators internal process, it is now extended taking into account the...

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the...

The globalization of everyday business and increasing international trade lead to a growing need to improve national and international business collaborations and transactions. This book shows what ontology management can do for process, information and application integration under dynamic...

Die Optimierung der Prozessorganisation in IT-Unternehmungen und IT-Organisationen ist seit Ende der 1990er Jahre ein Dauerbrenner. In den letzten Jahren hat sich ITIL (IT Infrastructure Library) als Quasi-Standard für den Leistungsumfang einer IT-Organisation etabliert. Für die Definition der...

Die Fähigkeit, Innovationen im Geschäftsmodell schnell und effizient in operativen Prozessen und IT-Systemen umsetzen zu können, ist in der heutigen Wettbewerbssituation von zentraler Bedeutung. In vielen Unternehmen schränkt die vorhandene über Jahre gewachsene IT-Architektur die...

Einführung in Six Sigma: Die Philosophie von Six Sigma; Definitionen und statistische Grundbegriffe; Elemente von Six Sigma; Six-Sigma-Organisation; Projektauswahl und -vorbereitung -- DEFINE: Auswählen der wichtigsten CTQ; Erstellen der Project Charter -- MEASURE: Wichtigste Outputmesskriterien...