This paper is about managerial routines in professional service firms (PSFs) and takes a resource-based perspective. It describes how managerial routines can be used to transform capabilities into competitive advantages. The empirical data explore three PSFs facing dilemmas concerning the...

The study examines the Danish management consulting industry from the perspective of the consulting firms' managing partner and the client organization's chief executive officer. It examines the principal motives in clients' use of consultants and their buying behaviour, as well as clients'...