Winston, Wayne - In: Management Science 24 (1978) 6, pp. 702-705
We consider a two server congestion system which is heterogeneous in the sense that the reward received depends on the match between server and customer. In particular, if a type s customer (s = 1, 2, 3, ...) is assigned to server i (i = 1, 2) a reward R<sub>st</sub> is earned. Service time is assumed to...