Purpose – The purpose of this study is to benchmark the use of process improvement techniques among US health care organizations that won the Malcolm Baldrige National Quality Award. Design/methodology/approach – The applications from 13 Baldrige award winning health care organizations were...

A Nissan spokesperson responds to questions about the company’s supply chain issues.

Supplier selection is a critical decision in supply chain management. Although organizations devote significant resources to establish detailed operating plans with suppliers, a few have developed mature risk management programs to deal with supplier failures. Past performances and survey data...