This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations. By doing so, it aims to produce clearer insights into the roadblocks as well as the...

The assessment tool is presented in five sections: (i) General Information about the Grievance Mechanism collects basic information about the responding agency and the environment in which its GM operates; (ii) GM Design and Communications examines the effectiveness of the provision of...

This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda Urban Development Project (RUDP). Based on consultations and interviews with key informants,...

The Coronavirus (COVID-19) pandemic has set back the economy and fiscal balances of Sierra Leone, which are now further impacted by the war in Ukraine. Real gross domestic product (GDP) growth turned negative in 2020, while the government's efforts to reduce the fiscal deficit were undermined by...

Buffeted by COVID-19 and Tropical Cyclone Seroja, the non-oil economy grew by 1.5 percent in 2021. A record-high budget with expenditure of nearly 90 percent of GDP bolstered government consumption. A series of fiscal and quasi-fiscal stimulus measures supported employment and incomes, thereby...

The document provides a database of existing phone-based assessment interventions using SMS, IVR and phone calls and their key features. There are two tabs in the workbook: a) focus on student assessment: this tab contains the interventions focused on student assessments using SMS, IVR and phone...

Migrating from legacy IT infrastructure and data storage to cloud services can yield enormous benefits for governments: it can save governments money; increase the integrity, quality, and speed with which they deliver services; and provide access to the most advanced analytical tools and...

Benin has embarked on an ambitious reform of rapid expansion of its technical and vocational education training (TVET) sector with the goal, among others, to increase enrollment tenfold by 2030. Investments in the Benin's human development are important to support the government's economic...

This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global...

The key objective of this report was to provide a high-level estimation of Ukraine's physical damages following the Russian invasion on February 24, 2022, to inform the World Bank's (WB) approach paper: relief, recovery, and resilient reconstruction-supporting Ukraine's immediate and medium-term...