Purpose – To report on the development of a new, more balanced approach to managing the performance of key employees in project‐based organizations. Design/methodology/approach – Following the establishment of the role‐based criteria for performance excellence through focus groups and...

Growing emphasis on meeting client needs and improving project performance within the construction industry has led to increasing use of fully integrated “design and build” (D&B) construction project teams. Advocates of the D&B system contend that integrating design and construction this way...