Burnham, Thomas A.; Ridinger, Garret; Carpenter, Anne; … - In: European Journal of Marketing 55 (2020) 3, pp. 726-762
Purpose: Consumers who share their suggestions with firms contribute valuable knowledge and both exhibit and reinforce positive customer engagement. Yet, the motivational antecedents of direct-to-firm customer suggestion sharing remain understudied. This study aims to investigate how potential...