How should one organize new service development? This is an important topic for decision-makers in service firms. The numerous publications on this subject are highly fragmented. This paper classifies current literature on organizing new service development (NSD) into two evolutionary stages:...

Most changes in firms take place after a decision has been made. Obviously small firms are no exception to this, but how this decision-making process looks like is still an uncharted area of research. There are many studies that focus on the decision-making process of large firms, but only a few...

Most changes in firms take place after a decision has been made. Despite that small firms are no exception to this, previous research into decision-making processes have left this subject uncharted. There are many studies with a focus on the decision-making process by managers in large firms,...

A plethora of studies has investigated the determinants of product innovation in small firms, suggesting product, firm, market and innovation process factors as its key drivers of success. Variations across industries relating to the determinants of product innovation are often suspected, but...

In this paper the relationships between innovative inputs, processes and outputs, as well as its consequences for firm performance are investigated. Based on a survey among 1303 small and medium-sized firms, the authors conclude that investing in innovation is worth doing. Innovative inputs and...

Deze strategische verkenning gaat in op de vraag welke factoren bepalend zijn voor het innovatievermogen van dienstverlenende bedrijven met 10 tot 100 werknemers. Voor deze bedrijven is de invloed van 38 factoren op het innovatievermogen onderzocht.

In this report, we study competition from a cognitive psychology, marketing and strategic management perspective and hope to contribute to the notion of competition and competitive processes. In addition, we propose a new method to measure competition that is based on these more psychological...

The objective of this paper is to analyse the relationship between perceived entry barriers and real entry. Real entry rates are interpreted as an indicator for the dynamics in an industry. The major hypothesis of this paper is that important entry barriers restrict new entry. Real entry rates...

This report tries to gain insight in the willingness or ambition to grow of a small business owner. The main question of this report is therefore: Which factors influence the ambition to grow a business? To examine the ambition to grow an economic and a psychological perspective is given in this...

Understanding the relation between innovation and performance in both large, medium, and small firms is of crucial importance for ongoing economic growth, but still hardly understood. The topic of understanding innovations and their relationship with firm performance has become more relevant...