This article takes issue with Nick Carr’s thesis, developed in his book and in articles for Harvard Business Review and the Journal of Business Strategy , that IT has become a commodity. The thesis, write the authors, draws upon a straw man argument based on analogy and gross simplification of...

TQM gurus have mentioned little about organization structure. We don’t even have a clear answer on whether a TQM organization is centralized or not. Many companies superimpose their TQM committees on their existing structures, overlooking the fact the success of any organization rests heavily...

Purpose Quality management (QM) can support organisations in contributing to sustainable development. As a result of an expanding focus from customers towards stakeholders within QM, the perspectives to consider multiply. Understanding how practices and tools for process management are...

In an increasingly complex and crowded marketplace, only fit for purpose organizations will succeed. This requires a fit for purpose HR function ‐ one that delivers flawless process services, business partnering and, most importantly, builds organizational capability to deliver on the business...