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Introduction to the Focused Is...
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Chase, Richard B.
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ECONIS (ZBW)
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1
Introduction to the Focused Issue on Service Management
Chase, Richard B.
;
Heskett, James L.
- In:
Management Science
41
(
1995
)
11
,
pp. 1717-1719
No abstract available.
Persistent link: https://www.econbiz.de/10009204135
Saved in:
2
Management von Dienstleistungsunternehmen : erfolgreiche Strategien in einem Wachstumsmarkt
Heskett, James L.
-
1988
Persistent link: https://www.econbiz.de/10004390427
Saved in:
3
Managing in the service economy
Heskett, James L.
-
1986
Persistent link: https://www.econbiz.de/10004390931
Saved in:
4
Lessons in the service sector
Heskett, James L.
- In:
Harvard business review : HBR
65
(
1987
)
2
,
pp. 118-126
Persistent link: https://www.econbiz.de/10001020945
Saved in:
5
Trends in market-responsive logistics strategies
Heskett, James L.
- In:
Die Unternehmung : Swiss journal of business research …
45
(
1991
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10001106086
Saved in:
6
Marketing
Heskett, James L.
-
1976
Persistent link: https://www.econbiz.de/10000557977
Saved in:
7
Interorganization problem solving in a chanell of distribution
Heskett, James L.
- In:
Interorganizational decision making
,
(pp. 144-161)
.
1972
Persistent link: https://www.econbiz.de/10002769371
Saved in:
8
Logistics-essential to strategy
Heskett, James L.
- In:
Survival strategies for American industry
,
(pp. 269-288)
.
1983
Persistent link: https://www.econbiz.de/10002769392
Saved in:
9
Sweeping changes in distribution
Heskett, James L.
- In:
Harvard business review : HBR
51
(
1973
)
2
,
pp. 123-132
Persistent link: https://www.econbiz.de/10002769471
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10
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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