Purpose: Customer participation (CP) has received considerable interest in the service literature as a way to improve the customer experience and reduce service providers' costs. While its benefits are not in question, there is a paucity of research on potential pitfalls. This paper provides a...

Forecasting accuracy is important for fiscal policy credibility. Three questions are posed. Firstly, are the forecasts by South Africa’s National Treasury good, compared to those of non-government economists? The paper compares Treasury’s forecasts to non-government projections and to those...

The paper investigates whether fiscal credibility in South Africa (SA) would be enhanced by following the international trend of establishing a fiscal council. Given that fiscal councils and numerical fiscal rules are increasingly seen as complementary aspects of fiscal policymaking frameworks,...