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Australien
14
Theorie
14
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14
Australia
13
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Business process management
11
Operations Management
10
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9
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157
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English
117
Undetermined
84
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Johnston, Robert
150
Bryan, Dick
38
Rafferty, Michael
17
Slack, Nigel
17
Chambers, Stuart
11
Johnston, Robert B.
11
Clark, Graham
9
Staughton, Roy
8
Pongatichat, Panupak
7
Mattsson, Jan
6
Brandon-Jones, Alistair
5
Fitzgerald, Lin
5
Michel, Stefan
5
Millett, Bruce
5
Wirtz, Jochen
4
Betts, Alan
3
Bowen, David
3
Brignall, Stan
3
Bryan, Richard
3
Cunliffe, Melissa
3
Heracleous, Loizos
3
Jones, Peter
3
Kong, Xiangyu
3
Radnor, Zoe
3
Rahim, Md. Mahbubur
3
Reimers, Kai
3
Shanks, Graeme
3
Shulver, Michael
3
Wigan, Duncan
3
Baatar, Davaatseren
2
Boland, Natashia
2
Cater, Douglass
2
Chadee, Doren
2
Chicksand, Daniel
2
Croom, Simon
2
Curry jr., M. K.
2
Davis, Bertram H.
2
Edvardsson, Bo
2
Enquist, Bo
2
Fern, Adrian
2
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Institute of Transportation Studies (ITS), University of California-Davis
3
Federal Reserve Bank of San Francisco
1
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1
London Business School
1
School of Economics and Political Science <Sydney>
1
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International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
FRBSF Economic Letter
8
International journal of service industry management : IJSIM
7
Journal of Australian political economy
7
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
The international journal of productivity and performance management : IJPPM
4
The service industries journal
4
Institute of Transportation Studies, Working Paper Series
3
Always learning
2
Business strategy review
2
Competition & change : the journal of global business and political economy
2
ERRRU working papers
2
Economic Review
2
INFORMS journal on computing : JOC
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of Service Management
2
Journal of contemporary Asia
2
Journal of service management
2
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
2
Review of international political economy : RIPE
2
Review of radical political economics
2
Service business : an international journal
2
The International economy : the magazine of international economic policy
2
The Service Industries Journal
2
The economic and labour relations review : ELRR
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
Australian economic papers
1
Australian outlook : journal of the Australian Institute of International Affairs
1
Cambridge journal of economics
1
Commerce, complexity, and evolution : topics in economics, finance, marketing, and management ; proceedings of the Twelfth International Symposium in Economic Theory and Econometrics
1
Consumer behavior, organizational development, and electronic commerce : emerging issues for advancing modern socioeconomies
1
Critical junctures in mobile capital
1
Debates on the measurement of global poverty
1
Discussion papers / Legislative Research Service, Department of the Parliamentary Library, Parliament of the Commonwealth of Australia
1
E-collaboration technologies and organizational performance : current and future trends
1
Electronic commerce research
1
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ECONIS (ZBW)
83
OLC EcoSci
49
RePEc
29
Other ZBW resources
21
USB Cologne (EcoSocSci)
12
BASE
7
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131
Kremlin Kapitalism
Cilluffo, Frank J.
;
Johnston, Robert
- In:
The International economy : the magazine of …
11
(
1997
)
4
,
pp. 58
Persistent link: https://www.econbiz.de/10007700763
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132
Lean in UK Government: internal efficiency or customer service?
Radnor, Zoe
;
Johnston, Robert
- In:
Production planning & control : PPC
24
(
2013
)
10
,
pp. 903-915
Persistent link: https://www.econbiz.de/10010179089
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133
Service Supply Chains: A Customer Perspective
Maull, Roger
;
Geraldi, Joana
;
Johnston, Robert
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 72-87
Persistent link: https://www.econbiz.de/10010033338
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134
An analysis of international business-to-business relationships based on the Commitment-Trust theory
Friman, Margareta
;
Gärling, Tommy
;
Millett, Bruce
; …
- In:
Industrial marketing management : the international …
31
(
2002
)
5
,
pp. 403-410
Persistent link: https://www.econbiz.de/10006265662
Saved in:
135
Best-Practice Complaint Management
Johnston, Robert
;
Mehra, Sandy
- In:
The Executive : an Academy of Management Publication
16
(
2002
)
4
,
pp. 145-154
Persistent link: https://www.econbiz.de/10007034822
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136
Towards a better understanding of service excellence
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
2
,
pp. 129-133
Persistent link: https://www.econbiz.de/10007154010
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137
Cost-Effective Service Excellence: Lessons from Singapore Airlines
Heracleous, Loizos
;
Wirtz, Jochen
;
Johnston, Robert
- In:
Business strategy review
15
(
2004
)
1
,
pp. 33-38
Persistent link: https://www.econbiz.de/10007155218
Saved in:
138
Singapore Airlines: what it takes to sustain service excellence - a senior management perspective
Wirtz, Jochen
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
1
,
pp. 10-19
Persistent link: https://www.econbiz.de/10007162186
Saved in:
139
Techniques - Service transaction analysis: Assessing and improving the customer's experience
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
9
(
1999
)
2
,
pp. 102-109
Persistent link: https://www.econbiz.de/10007186824
Saved in:
140
Customer confidence: the development of a "pre-experience" concept
Flanagan, Paul
;
Johnston, Robert
;
Talbot, Derek
- In:
International journal of service industry management : IJSIM
16
(
2005
)
3-4
,
pp. 373-384
Persistent link: https://www.econbiz.de/10007097668
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