Reducing social uncertainty--understanding, predicting, and controlling the behavior of other people--is a central motivating force of human behavior. When rules and customs are not sufficient, people rely on trust and familiarity as primary mechanisms to reduce social uncertainty. The relative...

The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding...

According to Benbasat and Barki (2007), systems usage has remained a black box in spite of the fact that the construct lies at the heart of a host of studies in the field. We know very little about how exactly users cope with information technology (IT), especially disruptive IT. To answer such...