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A Market Utility-Based Model for Capacity Scheduling in Mass Services

Goodale, John C.; Verma, Rohit; Pullman, Madeleine E. - In: Production and operations management : an international … 12 (2003) 2, pp. 164-185

Persistent link: https://www.econbiz.de/10007156282

Research opportunities in service process design

Hill, Arthur V.; Collier, David A.; Froehle, Craig M.; … - In: Journal of operations management : publ. quarterly by … 20 (2002) 2, pp. 189-202

Persistent link: https://www.econbiz.de/10006975028

Service design and operations strategy formulation in multicultural markets

Pullman, Madeleine E.; Verma, Rohit; Goodale, John C. - In: Journal of operations management : publ. quarterly by … 19 (2001) 2, pp. 239

Persistent link: https://www.econbiz.de/10006980605

Pushing the frontier of sustainable service operations management : Evidence from US hospitality industry

Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - In: Journal of Service Management 23 (2012) 3, pp. 377-399

Purpose – The purpose of this study is to develop a performance measurement system of environmental sustainability in service settings and to empirically examine the relationship between the measured environmental sustainability and operating performance. Design/methodology/approach – This...

Persistent link: https://www.econbiz.de/10014894429

Variable employee productivity in workforce scheduling

Thompson, Gary M.; Goodale, John C. - In: European journal of operational research : EJOR 170 (2006) 2, pp. 376-390

Persistent link: https://www.econbiz.de/10006641057

ARTICLES - Quality Practices for a Competitive Advantage in Smaller Firms

Kuratko, Donald F.; Goodale, John C.; Hornsby, Jeffrey S. - In: Journal of small business management : JSBM ; a joint … 39 (2001) 4, pp. 293-311

Persistent link: https://www.econbiz.de/10005947310

Variable employee productivity in workforce scheduling

Thompson, Gary M.; Goodale, John C. - In: European Journal of Operational Research 170 (2006) 2, pp. 376-390

Persistent link: https://www.econbiz.de/10005158631

A Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules

Goodale, John C.; Thompson, Gary M. - 2004

Persistent link: https://www.econbiz.de/10008214861

C OPTIMAL ALLOCATION - Schedule recovery Unplanned absences in service operations Cd:130

Easton, Fred F.; Goodale, John C. - In: Operations research, Management science : OR MS ; the … 47 (2007) 3, pp. 299-300

Persistent link: https://www.econbiz.de/10007737236

Influence factors for operational control and compensation in professional service firms

Goodale, John C.; Kuratko, Donald F.; Hornsby, Jeffrey S. - In: Journal of operations management : publ. quarterly by … 26 (2008) 5, pp. 669

Persistent link: https://www.econbiz.de/10008087856