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A ORGANIZATIONAL DYNAMICS - Blueprinting the service company -- Managing service Ac:190 processes efficiently
Fliess, Sabine; Kleinaltenkamp, Michael - In: Operations research, Management science : OR MS ; the … 44 (2004) 6, pp. 603-606
Persistent link: https://www.econbiz.de/10006503601
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Qualitätsmanagement bei Vertrauensgütern.
Fliess, Sabine - In: Marketing : ZFP ; journal of research and management (2004), pp. 33-43
Persistent link: https://www.econbiz.de/10006816520
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Supplier integration#8212Controlling of co-development processes
Fliess, Sabine; Becker, Urban - In: Industrial marketing management : the international … 35 (2006) 1, pp. 28-44
Persistent link: https://www.econbiz.de/10006229615
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Supplier integration#8212Controlling of co-development processes
Fliess, Sabine; Becker, Urban - In: Industrial marketing management : the international … 35 (2006) 1, pp. 28-44
Persistent link: https://www.econbiz.de/10006229811
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Die emotionale Wirkung von Schaufenstern auf das Kaufverhalten
Fliess, Sabine; Hogreve, Jens; Nonnenmacher, Dirk - In: Transfer, Werbeforschung & Praxis : Zeitschrift für … 50 (2005) 3, pp. 26-31
Persistent link: https://www.econbiz.de/10008116099
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Der Einfluss des kulturellen Umfelds auf die Kundenintegration
Fliess, Sabine - In: Controller-Magazin : CM ; Arbeitsergebnisse aus der … 31 (2006) 2, pp. 107-110
Persistent link: https://www.econbiz.de/10007144880
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Controlling-Case Study - Balanced Scorecard für Dienstleister - Das Beispiel der Flughafen Stuttgart GmbH
Fliess, Sabine; Lasshof, Britta; Matznick, Thorsten - In: Controlling : Zeitschrift für erfolgsorientierte … 18 (2006) 2, pp. 99-106
Persistent link: https://www.econbiz.de/10007095330
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IT-gestützte Planung am Beispiel von SAP® BusinessObjects Planning and Consolidation
Becher, Anne; Fliess, Sabine - In: Controlling : Zeitschrift für erfolgsorientierte … 22 (2010) 1, pp. 26-31
Persistent link: https://www.econbiz.de/10008372740
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Trapped in a service encounter
Fliess, Sabine; Volkers, Maarten - In: Journal of Service Management 31 (2019) 1, pp. 79-114
Purpose: The purpose of this paper is to explore the reasons why customers often cannot or do not exit a negative service encounter (lock-in) and to discuss how this affects their well-being and coping responses. This contributes to the research on how negative service encounters emerge and...
Persistent link: https://www.econbiz.de/10012187452