Background: Although the food crisis of 2007/2008 was a global one, arid countries, particularly those in the Arab region, were especially hard hit. Many subsequent policy prescriptions for food security emanated from multilateral organizations, NGOs and the countries themselves. While still...

Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments...

“The customer service complaint is universal in physical distribution operations. It is inevitable that even the most efficient of distribution systems will occasionally have failures; it is equally inevitable that from these failures will emanate complaints. Only if an active and systematic...

An integral part of customer service revolves around distribution. With markets broadening geographically, technology advancing, economic conditions and interest rates more volatile, and deregulation of transportation a reality, the carrier is becoming more critical for corporate success. As a...