A lack of understanding exists regarding how technology and market knowledge can be incorporated effectively within an organisation's approaches to Innovation and New Product and Service Development (I&NP&SD). We present a previously developed theoretical framework for representing both...

Nationally representative data on family businesses are available in the 1998 Workplace Employee Relations Survey, alongside comparable information for other types of firms. We use these data to compare differences in the use of different consultation and communication procedures. We cover such...

Although the U.K. has a common political system, there are distinct regional differences. These differences are reflected in the outcomes of U.K. Government attempts to devise and implement innovation strategy within all parts of the U.K. Northern Ireland's (NI) regional differences are...

The aim of this paper is to conduct an empirical study to explore the influence of size category on innovation incorporation in Irish SMEs. Changes in markets and in large organisation strategies have resulted in the need for SMEs to re-examine and modify their competitive strategies to increase...

Aims to carry out generic benchmarking within a group of SMEs involved in applying the business excellence model as part of TQM improvement initiatives. Examines how generic benchmarking enables business excellence to be developed in the organisations. A lot of existing studies on business...

This paper succinctly critiques the benchmarking literature and the performance measurement literature in regards to the novel concept of lead benchmarking as a possible means of achieving increased radical and innovative transformation in organizations. For the purposes of the paper, a working...

Purpose – The purpose of this paper is to explore the theoretical understanding and practical application of lead benchmarking and performance measurement as a way to achieve organisational change. Design/methodology/approach – The paper combines a theory building/theory testing approach....

Business functions and business processes are two constructs that have emerged as key elements of the Reengineering and Benchmarking discourses. Historically there has been an implied dichotomy between functional “silos” and cross‐functional processes. It is contended that the resultant...